Part 1: Duration of Services

The duration of the educational services provided by Criss GM will be determined based on the agreement reached between the client and Criss GM. While standard academic years are typical (September/October to June/July), flexibility is offered in order to accommodate your specific needs and preferences.

Part 2: Course Structure and Composition

The structure and composition of each course or educational service will be tailored to meet your unique requirements and objectives. This includes the length of sessions, the use and duration of self-paced components, and the overall course length. Details will be discussed and agreed upon during the intake meeting and as the need arises.

Part 3: Attendance and Make-Up Sessions

Regular and active attendance is crucial for the successful achievement of your learning goals, as is the completion of any self-paced or individual work assigned to you. It is expected that students make their best effort to attend all scheduled sessions. Any concerns regarding attendance will be addressed in a timely manner.

In cases where a session is missed, the teacher will make every effort to provide make-up sessions, if possible. However, this is generally an unlikely option and no guarantees are made regarding the availability of make-up sessions.

Part 4: Cancellation and Refund Policy

4.1 All cancellations need to be announced at least 24h in advance. In the case of no or not enough notice, the full weekly fee is forfeited.

The refund policy is as follows:

4.2 For uncompleted sessions cancelled with due notice (min. 24h), the payment will be rolled over to the next course month or refunded. If a session is cancelled with insufficient or no notice, full payment for the session will be required. Refunds will be issues within 15 business days.

4.3 In case of discrepancies due to the above or any other reasons, adjustments will be made to the next invoice. If there is no next invoice, a refund will be issued. Refunds will be issued within 15 business days.

4.4 Due to the nature of Criss GM’s on-demand personalized learning model, refunds are not available for self-paced content.

Part 5: Code of Conduct

I strive to maintain a learning environment that is inclusive, supportive, and respectful. My expectations for student and teacher behavior during lessons include:

5.1 Respect for all participants and their viewpoints.

5.2 No bullying or harassment of any kind.

5.3 Patience and acceptance of others' perspectives.

5.4 Positive and constructive interactions.

Part 6: Feedback

Your feedback is very important to me, and you are encouraged to provide it at any time. You can share your feedback through various channels, including WhatsApp, email, or any feedback collection forms or services I might occasionally share. All feedback will be kept confidential and used for the sole purpose of improving services.

I really value your feedback as it helps me improve my services and better meet your needs.

Part 7: Contact Information

If you have any questions or require clarification about this Service Agreement, please do not hesitate to reach out via the options available on the Contact page.

Part 8: Agreement Acceptance

By engaging Criss GM’s services, you agree to comply with the terms outlined in this Service Agreement. Please review and accept the full Terms of Service, Privacy Policy and the present Service Agreement for comprehensive details.

Part 1: Duration of Services

The duration of the training and mentoring services provided by Criss GM will be determined based on the agreement reached with the client. The services can be either one-time, within a scheduled time frame, or an ongoing basis.

Part 2: Service Details

The specific components and focus of the training and mentoring services will be customized to meet the client's unique needs and goals, in consultation with all relevant parties. Details will be discussed and agreed upon during the initial consultation.

Part 3: Attendance and Participation

3.1 Active participation in training and mentoring sessions is essential. Should unforeseen circumstances arise, the following considerations apply:

Training Sessions: Session materials and slides will be shared with all participants, whether they present or not. Participants are strongly encouraged to attend all sessions to get the full benefit of the training programme.

1:1 Services: Scheduling conflicts can happen. While efforts will be made to reschedule missed 1:1 sessions, availability cannot be guaranteed. An early notification is preferable in cases where rescheduling is needed.

3.2 Regarding repeated absences, I reserve the right to discuss attendance concerns with all relevant parties and explore potential solutions to ensure the best learning experience for all. I believe in open communication and understanding my clients' needs.

Part 4: Refund Policy

4.1 For sessions cancelled with due notice (see below), the payment will be rolled over to the next invoice or refunded. If a session is canceled with insufficient or no notice, full payment for the session will be required.

Notice:

• For observed lessons and 1:1 mentoring or support: minimum 48h

• For training sessions: minimum 5 days

4.2 In case of discrepancies due to the above or any other reasons, adjustments will be made to the next invoice. If there is no next invoice, a refund will be issued. Refunds will be issued within 15 business days.

4.3 Due to the nature of Criss GM’s on-demand personalized learning model, refunds are not available for self-paced content.

Part 5: Code of Conduct

Criss GM seeks to maintain and promote a learning environment that is inclusive, supportive, and respectful. Expectations for participant and trainer behavior during sessions and meetings include:

• Respect for all participants and their viewpoints

• No bullying or harassment of any kind

• Patience and acceptance of others' perspectives

• Positive and constructive interactions

Part 6: Feedback

Your feedback is very valuable to me and helps me improve the services I provide. I encourage you to provide feedback at any time through the various channels available, including WhatsApp, email, or feedback collection forms I occasionally share. All feedback will be kept confidential and used solely for improving the services.

Part 7: Contact Information

If you have any questions or require clarification about this Training and Mentoring Agreement, please don't hesitate to reach out via the options available on the Contact page.

Part 8: Agreement Acceptance

By engaging Criss GM’s services, you agree to comply with the terms outlined in this Service Agreement. Please review and accept the full Terms of Service, Privacy Policy and the present Service Agreement for comprehensive details.

Part 1: Duration of Services

The duration of the educational consultancy services provided by Criss GM will be determined based on the agreement reached with the client. These services can vary in duration based on the client's specific needs and goals. Whether it's a one-time consultation, a time-limited project, or ongoing support, the duration will be tailored to meet your requirements.

Part 2: Service Details

2.1 The educational consultancy services offered by Criss GM will be tailored to meet the specific needs, objectives, and circumstances of the client. The scope and components of these services will be determined through thorough discussions and assessments, ensuring a highly personalized approach.

2.2 The manner in which these services are delivered will be flexible, catering to the preferences and requirements of the client. This includes the choice of communication channels, whether it be live meetings, email correspondence, or other suitable means.

Part 3: Attendance and Cancellation Policy

3.1 All involved parties are expected to actively engage in the educational consultancy process to maximize the benefits. Cancellation of scheduled meetings should be made with a minimum notice of 48 hours. Failure to provide sufficient notice will result in the forfeiture of the session without a refund.

3.2 Rescheduling is possible with sufficient notice, although availability for rescheduling is not guaranteed.

Part 4: Refund Policy

Refunds for educational consultancy services are generally not available due to the highly personalized and tailored nature of these services. However, exceptions may be considered for extraordinary circumstances, which will be assessed on a case-by-case basis. Refunds will be issued within 15 business days.

Part 5: Feedback

Your feedback is very valuable to me and helps me improve the services I provide. I encourage all clients to provide feedback at any time through the various channels available on the Contact page, or feedback collection forms I occasionally share. All feedback will be kept confidential and used solely for improving the services.

Part 6: Contact Information

If you have any questions or require clarification about this Educational Consultancy Agreement, please don't hesitate to reach out via the options available on the Contact page.

Part 7: Agreement Acceptance

By engaging Criss GM’s services, you agree to comply with the terms outlined in this Service Agreement. Please review and accept the full Terms of Service, Privacy Policy and the present Service Agreement for comprehensive details.